Support Policy

We are committed to providing exceptional support and look forward to assisting you to the best of our abilities. This support policy details the level of assistance you can expect from us.

By using our Shopify themes, you agree to this support policy. We reserve the right to amend our support policy at any time without prior notice.

Support Policies : A supported item includes item support for 6 months from the purchase date. During those 6 months, we are expected to be available to provide the item support services. You’ll also have the option to purchase extended item support, increasing the item support period up to a maximum of 12 months from the date of purchase.

What Our Support Doesn't Include

Our products are provided as-is, and we do not offer support for alterations or feature additions. We cannot guarantee ADA compatibility or compatibility with third-party software or services outside of Shopify.

Our support does not cover:

• Shopify administration or native functionality (for assistance, contact Shopify Support)

• Core theme modifications or design changes

• Errors caused by customization's, third-party plugins, apps, or template file changes (we recommend reverting to the default theme for resolution)

• Compatibility with third-party apps that don't integrate with the item

• Setup or troubleshooting for Google, Facebook, or other analytics/tracking apps

• SEO setup or issues

• App recommendations

• Theme installations

• Adding new features to older theme versions

We reserve the right to limit support for customers with excessive inquiries, particularly those involving customization's or issues already addressed in documentation.